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POLICIES & REMINDERS

Welcome aboard Bella Gaïa. ✈️
To help us provide a smooth, relaxing experience for every guest, please review our policies before your appointment.

BELLA GAÏA HYDRATION HEAD SPA
17398 Northwest Freeway
Jersey Village, TX 77040
📱 713.909.9803
🌐 bellagaia.us

APPOINTMENTS & RESERVATIONS

Bella Gaïa is open daily by appointment. Walk-ins are welcome when availability permits, but we highly recommend booking ahead to secure your preferred time.

A $20 deposit is required to secure your appointment. Your appointment is not confirmed until the required deposit has been received.

For group appointments, please make sure the correct number of guests is included when booking so we can properly prepare our staff and rooms.

CANCELLATIONS & RESCHEDULING

We understand that plans can change.

24 hours or more before your appointment:

You may cancel and receive your deposit back, minus applicable payment-processing fees.
You may reschedule and transfer your deposit to a new appointment up to 2 times.

Less than 24 hours before your appointment:

Deposits are non-refundable.
Last-minute cancellations or rescheduling may result in the loss of your deposit.

To cancel or reschedule, please text us at 713.909.9803.

LATE ARRIVALS

Please arrive on time so you can enjoy your complete experience.

We offer a 5-minute grace period.

If you arrive more than 5 minutes late, your service may need to be shortened to avoid delaying the next guest.

Arrivals 20 minutes or more late may be treated as a cancellation, and the deposit may be forfeited.

If additional time is available in our schedule, our team will let you know what options are available.

If you are running late, please text 713.909.9803 as soon as possible.

ARRIVAL & CHECK-IN

When you arrive, please check in with our team.

First-time guests and guests who need to update their information may be asked to complete our Client Acknowledgment & Check-In Form.

You may complete the form online before your appointment at:

bellagaia.us/acknowledgment

If you complete it ahead of time, simply let your esthetician know when you arrive.

Please allow our team time between appointments to properly clean, sanitize, and prepare the room for your experience.

WHAT TO WEAR

Come comfortable — we'll take care of the rest.

Bella Gaïa provides spa robes with an open-shoulder design fitting up to approximately 4XL.

If you prefer not to change into a robe, we recommend wearing loose, comfortable clothing that allows easy access to the neck, shoulders, arms, hands, lower legs, and feet when included in your service.

You may arrive with or without makeup. Makeup removal may be included when appropriate for facial services.

HAIR & BLOW-DRY

Our Head Spa services focus on scalp care, shampooing, conditioning, relaxation, and hair hydration.

A professional blow-dry or hairstyling service is not included.

A complimentary simple drying period may be provided after your session when time permits. This is intended to help remove excess moisture and is not a professional styling service.

If you have plans immediately after your appointment, please allow additional time for your hair to dry or style afterward.

HEALTH, PREGNANCY & SPECIAL CONSIDERATIONS

Your comfort and safety are important to us.

Before your session, please tell your provider if you:

Are pregnant or think you may be pregnant
Have a recent injury or surgery
Have allergies or sensitivities
Have scalp irritation, open wounds, skin conditions, or infections
Have recently received cosmetic or medical procedures
Have any condition that may require modifications to your service
Are taking medication that may affect your skin or sensitivity

Certain services, products, techniques, temperatures, equipment, or positions may be modified or avoided when appropriate.

Bella Gaïa reserves the right to postpone, modify, or decline a service when we believe it may not be appropriate or safe to proceed.

Our spa services are for relaxation, cosmetic, and wellness purposes and are not a substitute for medical diagnosis or treatment.

SPA ETIQUETTE

Bella Gaïa is designed to be a peaceful environment for all guests.

We kindly ask that you:

Keep phones on silent during services.
Speak softly in relaxation areas.
Respect other guests, team members, and scheduled appointment times.
Supervise children who accompany you.
Do not bring pets into the spa unless they are permitted service animals.
Do not smoke or vape inside the spa.

We do not provide childcare. If you bring a child, they must remain safely supervised and must not interfere with another guest's experience or the ability of our team to safely provide services.

PAYMENT

We accept major credit/debit cards and other available payment methods displayed at checkout or at the spa.

Any remaining balance is due at the time of service.

Prices, packages, promotions, and availability are subject to change. The price applicable to your reservation will be based on the offer and terms associated with your booking.

PROMOTIONS, DISCOUNTS & PACKAGES

Promotional offers apply only to the services specified in each promotion.

Offers and discount codes cannot be combined unless Bella Gaïa specifically states otherwise.

Promotional pricing, gift cards, passes, packages, ClassPass reservations, group rates, and other special offers may each have their own terms and restrictions.

Please review the details of your offer before booking or contact us if you have questions.

TIPS / GRATUITY

Gratuity is not included in the service price unless specifically stated.

Tips are always optional and never required.

If you choose to leave a gratuity, 100% goes to your service provider.

CLASSPASS RESERVATIONS

ClassPass guests are welcome at Bella Gaïa.

The service included is based on the specific reservation selected through ClassPass.

Optional upgrades or add-on services may be available for an additional charge.

Gratuity is not included with ClassPass reservations.

GIFT CARDS & PASSES

Gift cards and service passes are subject to the terms associated with the specific offer or purchase.

Gift cards are not redeemable for cash except where required by law.

For multi-visit passes, please log into your account and select “BOOK WITH A PASS” when making an eligible reservation.

PERSONAL BELONGINGS

Please keep personal belongings with you or in the designated area provided.

Bella Gaïa is not responsible for lost, forgotten, stolen, or damaged personal belongings.

Please check your area before leaving the spa.

PHOTOS & VIDEOS

We love sharing the Bella Gaïa experience, but your privacy matters.

Photos or videos intended for Bella Gaïa marketing or social media will only be used according to the permissions provided by the guest.

Guests are also asked to respect the privacy of other clients when taking photos or videos inside the spa.

RIGHT TO REFUSE OR DISCONTINUE SERVICE

Bella Gaïa reserves the right to refuse, modify, discontinue, or cancel a service when necessary to protect the safety, comfort, privacy, or well-being of our guests or team members.

Disrespectful, threatening, inappropriate, unsafe, or disruptive behavior will not be tolerated.

QUESTIONS?

We're happy to help before your visit.

📱 Text or call: 713.909.9803
🌐 Website: bellagaia.us
📍 Bella Gaïa Hydration Head Spa
17398 Northwest Freeway
Jersey Village, TX 77040

Thank you for respecting our policies and helping us create a relaxing experience for everyone.

Relax. Reset. Clear your headspace.
Bella Gaïa Hydration Head Spa ✈️